Privacy Policy

Last updated: 01/09/2025

A boudoir session is one of the most personal and empowering experiences you can give yourself. At Velora Grace, your privacy, comfort and trust sit at the heart of everything we do - from the moment you first enquire to long after your images are in your hands.

This policy explains, in plain language, what personal information we collect, how we keep it safe, who can see it, and the choices you have. It covers our website veloragrace.com.au, our studios, and every way you connect with us - phone, email, SMS, social media and in person.

Velora Grace is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained in that Act.

1. Our promise to you

  • Your images are private by default. They will never be shared, published or displayed without your explicit, written consent.
  • Saying no changes nothing. Choosing not to share your images has no effect on your session, your experience or the care you receive.
  • Access is strictly limited. Only the Velora Grace team members, editors and production partners who need your images to create your products can see them - and only for that purpose.
  • We never sell your information or your images. Not to anyone, ever.

2. Privacy during your session

  • Who is in the room: all our boudoir photographers are female, and only female team members are present during your shoot.
  • A closed private photography room: you are welcome to request a closed private photography room, where only your photographer is with you.
  • Your comfort first: our studios are professional, respectful spaces, and you can pause or stop at any time.

3. Your images

Using your images in our marketing

We only use your images - or your words, such as a review - on our website, social media or in advertising when you have given clear, explicit consent. You can choose exactly what you are comfortable with (for example, images where you cannot be identified only).

You can withdraw your consent at any time. We will stop any new use and remove your images from our own website and social media channels. We may not be able to recall content that has already been printed or shared by others.

How we store and deliver them

  • Your images are stored in secure, password-protected systems with limited team access.
  • When we deliver digital files, we use private, password-protected galleries or secure links.
  • We never send your images through public or unsecured channels.

4. Adults only (18+)

Velora Grace is a boudoir photography service for adults. We only photograph clients aged 18 and over, and we do not knowingly collect personal information from anyone under 18.

5. Information we collect

Personal information is any information that identifies you, or could reasonably identify you. We may collect:

  • Your details - name, phone number, email and address.
  • Your images - the photographs and any video captured during your experience.
  • Your session preferences - styling, outfits, the look and feel you would love, and anything you share to help us personalise your experience.
  • Payments - what you purchase and how you pay. Card details are processed securely by our payment providers; we do not store full card numbers.
  • Payment plans - if you choose an instalment or buy-now-pay-later option, that provider collects and assesses your information under its own privacy policy.
  • Conversations with us - emails, messages and call notes.
  • Website information - IP address, browser type and how you use our site (see section 9).
  • Job applications - if you apply to work with us.

Sensitive information

Boudoir images and the conversations around them can reveal sensitive details - for example, about your body, health or personal life. We treat this with the highest level of care, collect only what is needed for your session, and never use it for any other purpose.

You do not have to give us your personal information. Without some details, though, we will not be able to book or deliver your session. You can browse our website and ask general questions without telling us who you are.

6. How we collect it

Most of the time, directly from you:

  • through enquiry and booking forms on our website, social media or in person
  • in conversations by phone, email, SMS or face to face
  • during your session itself
  • through cookies and similar tools when you visit our website

Occasionally we may receive your details from someone else - for example, if a friend refers you, or if you buy a gift voucher for someone (in which case we collect the recipient’s name and contact details to deliver it).

7. How we use your information

We use your personal information to:

  • plan, prepare and deliver your session, consultation and Portrait Reveal
  • create and deliver your images, albums, prints and vouchers
  • stay in touch about your booking, orders and questions
  • process payments and keep our accounts and records
  • improve our services and train our team
  • send you news and offers, if you have said yes (section 8)
  • protect against fraud and meet our legal obligations

We will only use your information for these purposes, for related purposes you would reasonably expect, or where the law requires or allows it.

Who we share it with

Only with people who help us look after you, and only what they need:

  • Our team - such as admins and editors.
  • Production partners - photo labs, album makers and framers.
  • Payment providers - banks, card processors and payment plan providers.
  • Technology providers - our booking, client management, email, SMS, gallery and cloud storage systems.
  • Professional advisers - accountants, lawyers and insurers, where necessary.
  • A future owner - if our business is sold or restructured, on a confidential basis.
  • Authorities - only where the law requires it.

Everyone we share with must keep your information confidential and use it only for the purpose we gave it to them.

8. News and offers

With your permission, we may send you news, offers and invitations by email or SMS.

  • Unsubscribe anytime using the link or instructions in any email or SMS.
  • Or simply tell us (section 14), and we will update your preferences.
  • Booking messages continue - reminders and updates about an existing booking or order will still reach you.

We keep marketing discreet. Our emails and messages are designed so they do not reveal intimate content if someone else sees your screen.

9. Our website, cookies and ads

Our website uses cookies and similar tools (including pixels from Meta and Google) to keep the site working, understand how it is used, and show relevant ads on other websites and social media.

A note on discretion: because of these tools, you may see Velora Grace ads after visiting our site. If you share a device or would prefer to keep your interest private, you can browse in a private window, clear your cookies, or adjust ad settings in your Facebook, Instagram and Google accounts.

Our website may link to other sites, such as social media. We are not responsible for their privacy practices.

10. Keeping your information safe

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure - including secure, password-protected systems, limited access and confidentiality obligations for everyone who works with us.

No system is completely secure, so please avoid sending card details or images through email or social media messages.

If something goes wrong: if a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Financial records are generally kept for 7 years, as required by tax law. Other information is securely deleted or de-identified once we no longer need it.

11. CCTV and call recording

  • CCTV: we use CCTV in our studio reception areas for safety and security. Cameras are never placed in photography rooms or change rooms.
  • Calls: phone calls or Zoom calls with our team may be recorded for quality and training purposes.

12. Your rights

You are in control. At any time you can ask us to:

  • show you the personal information we hold about you
  • correct anything that is inaccurate, out of date or incomplete
  • delete your information or images
  • withdraw any consent you have given for image use or marketing

To protect your privacy, we will confirm your identity before acting on a request. Access is free, and we aim to respond within 30 days. If we cannot help, we will explain why in writing.

13. Concerns and complaints

If you have a concern about how we have handled your information, please talk to us first. Every complaint will be:

  • taken seriously
  • handled promptly and confidentially
  • resolved within 30 days wherever possible

Raising a concern will never affect how we treat you.

14. Contact us

Email: bookings@veloragrace.com.au

15. Updates to this policy

We may update this policy from time to time to reflect changes in the law or in how we work. The latest version will always be on our website with the “Last updated” date at the top, and we will let you know if a change materially affects your rights.

© 2026 Velora Grace. All rights reserved.

@veloragrace.au
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