Terms & Conditions

We love creating a thoughtful, empowering experience for every client who walks through our doors. To help you feel informed and confident, here’s everything you need to know about your Velora Grace Portrait Experience.

Reservation Deposit

To reserve your session date, a $100 booking deposit is required. This secures your private studio time and allows us to prepare our team and hair and makeup artist especially for you, so you can relax knowing every detail is being arranged with your experience in mind.

Boudoir Session Experience

Your Velora Grace experience includes:
• Personal consultation to tailor your session vision
• Professional hair & makeup
• Fully guided photoshoot experience
• Private Portrait Reveal and ordering appointment

Session fees cover your time with our creative team and do not include digital or printed products.

Purchased Gift Certificates

Purchasing a Gift Certificate for a friend is a beautiful way to share the Velora Grace experience.

• Gift Certificates are non-refundable and non-transferable.
• Gift Certificates cover your time with our creative team and do not include digital or printed products.
• A $100 booking deposit is required to secure your session date and makeup artist.
• Purchased Gift Vouchers are valid for 36 months from the date of purchase (booking is made within this time).
• Vouchers cannot be combined or used with any other offer, prize, or promotion.

Project Sessions/ Complimentary Gift Certificates / Prizes

We love giving back to our community. If you’ve received a complimentary gift certificate, your hair & makeup and session experience is our gift to you. There’s no obligation to purchase, you simply purchase any artwork you truly love.

• Gift Certificates are non-refundable and non-transferable.
• Gift Certificates cover your time with our creative team and do not include digital or printed products.
• A $100 booking deposit is required to secure your session date and makeup artist.
• Project/ Prize Gift Certificate must be booked and redeemed within 14 days of receiving.
• Only one Gift Certificate or promotional experience may be used per client, per year.
• Vouchers cannot be combined or used with any other offer, prize, or promotion.

Delivery of Artwork

All of our fine art products are handcrafted and made to order. Estimated delivery times:
• Fine Art Prints & Wall Portraits: 8-10 weeks
 • Luxe Albums: 8-10 weeks

During the holiday season, please allow additional time as our suppliers often close for the holidays.

Reschedules

We pour our heart and artistry into every woman who steps into our studio - which is why each session requires a firm commitment to your booked date.
We understand life can be unpredictable - if you need to move your appointment, please contact us as soon as possible.

Your $100 booking fee covers booking your hair and makeup stylist and secures your session with our photographer.

You may reschedule with at least 7 days’ notice. Additional reschedules require a new booking fee because last-minute appointments cannot be refilled.

Please note that if you reschedule more than once, cancel with less than 7 days’ notice, or don’t attend your session, your booking fee will be forfeited and the experience will be marked as redeemed.

Cancellations

If you need to cancel your session, simply let us know with at least 14 days’ notice, and we’ll refund your booking fee in full.

Love Your Images Guarantee

At Velora Grace, we want you to book your experience with complete confidence. That is why every experience includes our “Love Your Images” Guarantee.

How the satisfaction guarantee works

  • After your session, you’ll view your portraits for the first time during your initial Portrait Reveal ordering appointment. If you don’t love your images, you may choose either:
    • A refund of your $100 booking deposit, or
    • A complimentary reshoot.
  • You are under no obligation to purchase artwork if you don’t love your portraits.
  • This guarantee applies only during your initial Portrait Reveal ordering appointment, when you first view your images. If you wish to request a refund of your $100 deposit or reshoot, you must do so during that appointment.
  • If you select images and proceed with an artwork purchase, this confirms that you are satisfied with your portraits and the artwork options presented to you, and have chosen to purchase the selected artwork.
  • Once you place your artwork order, the refund or reshoot guarantee no longer applies.

Artwork Order Amendments

Your artwork is created specifically for you. Unlike a piece of furniture or a standard retail product that can be returned and resold, the images created from your session are completely personalised and cannot be resold to another client.

For that reason, we cannot offer change-of-mind refunds once you have selected your favourite images and placed your order.

This policy does not affect your rights under the Australian Consumer Law. If the artwork we deliver is faulty, we will reproduce it at no cost to you.

As a courtesy, Velora Grace offers a 24-hour amendment period from the time your order is placed. During this period, you may request an exchange to an alternative product of equal or greater value.

To request a change, email bookings@veloragrace.com.au within 24 hours of placing your order.

After 24 hours, your order can then no longer be changed.

We take great care to ensure every piece reflects the portraits and choices you approved, and we’re committed to delivering artwork you’ll be proud to display and enjoy for years to come.

Competitions

Social media giveaways and promotional contests are not affiliated with or endorsed by Facebook or Instagram.
Entrants must be 18 years or older and must not have won a Velora Grace competition or prize within the last 12 months.
Prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash or combined with other offers.

Copyright

All images created by Velora Grace remain the copyright of the photographer and are protected by Australian Copyright Law.
Reproduction, copying, or scanning without written consent is prohibited.

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